Return and Exchange Policies
Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to request a return or exchange of the product according to the following conditions:
1. Return within 3 days:
The consumer has the right to request a server return within three days from the date of receiving the server, provided that the consumer has not viewed or used the product updates (file or settings).
After this period, the consumer cannot request a return if they have started using or modifying the settings.
2. Subscription delay:
If the customer requests a server return after the actual subscription has begun, the paid amount will be refunded minus the subscription fee paid to open the server.
The paid subscription amount (97 riyals) cannot be refunded, but it can be credited towards another subscription at any time the customer needs it for only the next two months.
The consumer can request to delay the subscription once only to a later time not exceeding one month.
The customer cannot delay the subscription more than once.
3. Return in case of defects or errors:
If there are defects or errors in the server due to its configuration on our side, the customer will be compensated.
In case of a technical malfunction (such as a problem in the settings from our side), the store will provide quick technical support to fix the issue or reconfigure the server.
The amount cannot be refunded in case of a malfunction outside our control, such as game errors themselves (like glitches, updates, or crashes).
4. Costs of the return:
The consumer bears the costs of the return, and if the return is international, the consumer bears the shipping and tax costs.
In case of defects or malfunction in the product, the customer will be compensated according to quality standards.
5. Time frame for return:
After 14 days from the purchase date, no return or refund requests will be processed unless there is a defect outside our control in the product.
6. Dispute resolution:
In case of a dispute or disagreement between the store and the customer regarding the return or any other matter, the dispute will be resolved amicably through direct communication. If no satisfactory solution is reached, arbitration will be pursued.
7. Technical support:
If there is a technical problem caused by server settings on our side, the store commits to providing free technical support to help the customer resolve the issue or reconfigure the server.
The store is not responsible for outages caused by errors in the game itself or related updates.
Lugan Dev management has the right to update or modify this policy at any time, in accordance with the development of services and improving the user experience.
